Global network operation centers (NOCs) are the cornerstone of the service delivery architecture in Remote Infrastructure Management (RIM). State-of-the-art facilities should highlight top standards of full redundancy, high availability, and uncompromising security. A comprehensive range of RIM services gives customers the ability to reduce costs and improve service levels
A complete remote service desk solution can be inserted by customers or they can operate remote monitoring for a section of their network, a chosen site or group of servers. RIM services can then be added on depending on specific requirements. RIM solutions are based on an involved architecture that is both open and scalable, and should permit the integration of vendor or customer-supplied tools.
RIM solutions and services provided from the NOC assist global firms in reducing their costs of infrastructure management along with obtaining the services of experts. The NOC has a range of monitoring consoles from where proactive management of remote customer environments is done, along with a large range of applications and databases.
These monitoring consoles are scalable and replicable to ensure faster service deployment and swifter problem resolution for even larger customers. RIM provides automated, continuous, 24x7 availability and performance monitoring of the client's environment. It monitors IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics.
The remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer are detected. The total RIM solution goes beyond 24x7 monitoring to include proactive problem identification and resolution. Built-in root cause analysis helps to identify and automatically fix potential problems before performance is affected.
A top of the line RIM solution will automatically carry out clients' pre-specified instructions to fix problems such as restarting sluggish servers and the applications that reside on them without human intervention. The RIM solution can also automatically dispatch on-site service providers to address high priority issues. By automating corrective actions, IT organizations decrease problem resolution time and improve system availability. - 31403
A complete remote service desk solution can be inserted by customers or they can operate remote monitoring for a section of their network, a chosen site or group of servers. RIM services can then be added on depending on specific requirements. RIM solutions are based on an involved architecture that is both open and scalable, and should permit the integration of vendor or customer-supplied tools.
RIM solutions and services provided from the NOC assist global firms in reducing their costs of infrastructure management along with obtaining the services of experts. The NOC has a range of monitoring consoles from where proactive management of remote customer environments is done, along with a large range of applications and databases.
These monitoring consoles are scalable and replicable to ensure faster service deployment and swifter problem resolution for even larger customers. RIM provides automated, continuous, 24x7 availability and performance monitoring of the client's environment. It monitors IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics.
The remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer are detected. The total RIM solution goes beyond 24x7 monitoring to include proactive problem identification and resolution. Built-in root cause analysis helps to identify and automatically fix potential problems before performance is affected.
A top of the line RIM solution will automatically carry out clients' pre-specified instructions to fix problems such as restarting sluggish servers and the applications that reside on them without human intervention. The RIM solution can also automatically dispatch on-site service providers to address high priority issues. By automating corrective actions, IT organizations decrease problem resolution time and improve system availability. - 31403
About the Author:
A Remote Infrastructure Management facility gives remote server management IT facilities at the highest quality for a cost-effective solution on behalf of the client.
